There’s no doubt about it, in recent years, technology has made some incredible progress. From self-driving cars to robotic vacuums to voice-controlled devices, technology and artificial intelligence can perform as effectively and sometimes even better functions and tasks as humans do.
Even with amazing technology at our fingertips, people of all ages still prefer to interact via robots or self-service machines with people. Another study found that 76% of millennials would prefer to speak to a person rather than a bot when it comes to customer service and technical support, while 91% of people over the age of 55 also favored human interaction.
Smart devices are still a human side in an increasingly digital world. And it’s more important than ever that human element. Bringing the best of both worlds together. Take the Smart Home system from Vivint. The Vivint system provides a comprehensive home automation and security system from a technological point of view, using state-of – the-art technology to bring peace of mind and convenience to homeowners.
Combine the best of both worlds
Take the Smart Home system from NexxGen. Our hardware from Vivint systems provides a comprehensive home automation and security system from a technological point of view, using state-of – the-art technology to bring peace of mind and convenience to homeowners.
But home automation also has a personal side that starts when you start thinking about a new smart home.
This was an important part of the process for Travis Ehrlich, who recently installed his Vivint Smart Home. “While these products work together very well, there is still a need for a human being,” he says. “Vivint provides a human touch for educating, identifying the needs of the customer, and then NexxGen installing the system and making it all work.”
Here’s how we do it:
it begins with a customized consultation
Starting with a personalized consultation to build a smart home for you. One of our Smart Home Pros will work with you during this meeting to understand your desires and the specific features of your home, then design a smart home that is customized to your needs.
Installation from the experts
It’s time to install it once we’ve helped you build a smart home. For you too, we’re here.
Although DIY projects can offer some sense of satisfaction, the pros are left with some things better. Installation of smart home is one of those issues. Our Smart Home Pros will take care of all aspects of your smart home installation and ensure that all apps work together to create a truly connected home.
This made perfect sense for Travis, who was initially curious why an installation option for DIY was not available.
“I have a host of smart home products, and honestly, there’s a constant struggle to keep everything synchronized and updated,” he says. “My Vivint system just seems to work smoothly — it’s becoming part of your home. This couldn’t happen if different products and hubs were to be put together.
While our Smart Home Pros will take care of the actual installation, they will keep you engaged throughout the process, helping you understand what they are doing and why.
Learn about your new smart home
There’s another important aspect of human interaction that comes into play when your system is installed — learning how to use your system.
Our Smart Home Pros will teach you how to operate each part of your system and how all the devices work together to make the most of your new smart home. They will be able to answer any questions you may have because they are experts in the equipment.
Installation and training (both included in your smart home’s price) help “make the customer experience much better,” according to Travis.
Ongoing support and monitoring
Once your technician leaves, that doesn’t mean that you’re on your own. Smart Home Specialists are available 24/7, whether you need to troubleshoot, upgrade or add equipment, or just have a question.
Our professional home security surveillance specialists are always ready to assist in an emergency as well as support. Whether you’re at home or on the go, it’s what gives you peace of mind and security that your home is being monitored and protected.
You’re actually getting the best of both worlds with NexxGen Smart Home— a high-tech smart home network and an ongoing, customer-centered partnership. It’s this kind of human touch that makes home feel more like home in a world that is becoming increasingly digital and even impersonal.
That’s why every step of the way we’re with you.
Give us a call today at 302.345.3806 for a free consultation with a Smart Home Pro who can help you understand how a smart home can meet your needs.